order to be really successful in business?", here's exactly what I'd tell
1. Success is always a group effort. There is no such thing
as a self-made man or woman. Even if you overcome hundreds of obstacles, you are
still beholden to the team you're working with. In addition, we are all
standing on the shoulders of giants--the people who created the infrastructure
that makes business possible.
2. Work is to be savored. The ability to make a difference
in other people's lives is a gift precious beyond price. The only way to make
that difference is through expending personal effort, which is the textbook
definition of "work." Remember: the ultimate failure in work and in life is to
be idle and useless.
3. Anger is an expression of helplessness. People become
angry not as the result of outside events or the actions of other people, but
because they're frustrated at their own inability to change themselves and their
emotional state. Put another way, a screaming boss is just a screaming baby writ
4. Every action creates an opposite and equal reaction. This
law of physics also applies to people. The more you try to control, the more
resistance you create; aggressive managers create passive-aggressive employees.
True leaders redirect and guide rather than push or pull.
5. Information is the enemy of insight. The essence of a
problem, solution or opportunity is usually hidden in plain sight surrounded by
wads of undigested and unnecessary data. Half the battle is eliminating the
noise. Rule of thumb: simplify, simplify, simplify.
6. Other people usually mean well. People do the best they
can with the resources they've got. Those who possess minimal emotional and
mental resources can do very silly things, but their intentions are
almost always good. Harnessing those good intentions is always more effective
than telling people that they're wrong.
7. Best-case and worst-case scenarios never happen.
Everything is a continuum between what you'd like to have happen and what you
dread might happen. Understanding this saves you from disappointment if things
go sour and frees you to be delighted when things go well.
8. Sharing something creates more of it. Sharing happiness
and positivity creates more happiness and more positivity. Similarly, sharing
misery and negativity also creates more of both. So take heed when you speak
because you're creating whatever comes out of your mouth.
9. Nobody's perfect and neither is any organization. Just
as you must forgive, understand, and work with the limitations of the people you
meet, you must forgive, understand, and work with the limitations of your
corporation, division, or team. Expecting perfection is a certain recipe for
10. What goes around, comes around. 'Nuff said.
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